>>>FAQ
1. Does your factory or trading company?
We are a factory who R&D,produce and sell products by ourselves.At the same time,we provide OEM&ODM services.Welcome to consult with us.
2. Do you have the ability to do independent research and development?
Our engineering department has 8 to 10 people,we have the research and development capabilities.Until now,7 kinds of products have been applied for patent.We also collect regularly each customer feedback,improve exist products and develop new products every month.
3. What will you provide services?
If you have any questions ,we can provide a detailed explanation to you within 24 hours. We will also patiently answered all questions.We have established a customer complaint side, if you are not satisfied with our service, you can tell us via email or telephone. We are pleasure to answer all questions for you.
4. Do you provide free samples?
We understand that you need to evaluate product samples before placing orders and will give you strong supports. Our normal policy as follows,
1) Samples against cost are available on request for occasional or first time clients. However, the cost of sample (except from shipping cost) will be deducted from your first final order in any case.
2) If the samples value is low, you will get the samples free of charge and only need to pay the express charge at your
destination with your own courier account number.
Remark: our products with 2-year-warranty can be used 50,000 hours under the proper usage.
5. Can you arrange all shipping for me?
We have the relevant partners, we will arrange all the process to make your purchasing more convenient.